ELIGIBILITY TO RENT A MOTORABLE VEHICLE
• You must be 18 years old.
• You must have a valid driving license authorising you to drive the type of vehicle you want to rent. Learners’ Licenses are not accepted.
DOCUMENTS
• You must provide a valid address proof in original (Aadhaar card, Voter ID, or Passport)
• We don’t provide vehicles on Learner’s Licenses.
• We may deny the booking if you fail to produce the documents at the pickup time per theterms. No refund will be given in such a case.
THINGS INCLUDED IN YOUR RENTAL
• One free helmet.
• Safety kit.
• Use of vehicle 24×7 till drop-off time.
• Roadside assistance services on demand. You need to call our support to avail of the support.
FUEL
Fuel is totally on you. You will get the vehicle with sufficient amount of fuel to reach the nearest fuel station. The hirer shall return the vehicle with the same amount of fuel provided to him during delivery, failing which the cost shall be deducted from the security amount.
ADDITIONAL PASSENGERS
Additional passengers are allowed to you with no extra charges. However, if he/she also intends to drive during your rent-out period, a copy of the valid driving license must be provided to us at the time of pickup.
VEHICLE CHECKOUT
• The user is authorized to inspect and test drive the vehicle before taking it. After the user declares the vehicle satisfactory, No claim will be accepted against any physical or mechanical damage. The user must bear all the damages with genuine bike spares.
• Availability of the vehicle is subject to serviceability and any other unforeseen circumstances.
• The user should reach the pickup location 10 min earlier for documentation and paper works.
• You will be provided with a fully serviced vehicle.
• You must properly check out the vehicle before leaving our rental locations.
• You must report to us as soon as possible in case of failure. Please, note that no roadside assistance is applicable for vehicles driven beyond city limits. Such vehicles are wholly the rider’s responsibility, and any failures must be made good at the hirer’s expense.
• You take full responsibility for maintaining the serviceability of the vehicle. You will solely bear any damages to the vehicle during your rental period.
• In case of any unfortunate accident leading to the death of the renter, you permit our partners and us to recover any damages to the vehicle from your legal heirs/ next of kin..
• You can not use our vehicles for towing or pulling any other vehicle. Such abuse shall be chargeable with a fine of INR 5000.
• A motorcycle tank is not to be used to carry luggage. In the case of more bags, please ask for luggage racks. Damage to the paint shall be chargeable with a fine of INR 2000.
DRIVING RULES AND REGULATIONS
• You must follow all the traffic rules while driving. In case of any negligence, Moto Riders will not be liable. The hirer himself will pay all the challans.
• Moto Riders will not be liable to any consequences if the hirer is driving under the influence of Alcohol or Drugs. In Case of an accident under the influence of alcohol or drug, the hirer has to pay the damage charges.
• You should always wear a helmet while riding.
• You cannot use our bikes for racing purposes without our written permission. Moto Riders may impose a penalty of Rs 25,000/- for such vehicle abuse.
• You are also not allowed to make any stunts, such as wheelie, stoppie, burnout, etc, using our rental vehicle. A penalty of Rs 35,000/- is payable if you are found to be involved in such abuse of our bikes.
AVAILABILITY OF BIKES
All the bookings from our platform depends on the availability of the bikes. We will refund your entire booking amount if we cannot fulfil your booking owing to situations beyond our control. The same shall reflect in your bank account within 3-5 working days.
SECURITY
You need to pay a fully refundable security deposit at the time of pick up only. You must check the amount required for security deposits when making a booking. Failure to comply with our security deposit requirements may force us to deny the booking. Please be aware that no refund is applicable in this case.
VEHICLE RETURN POLICY
• You must return the vehicle at the assigned time in fully serviceable condition at the same dealer location mentioned in the Booking/invoice. Any damages or failures will be charged up to the amount to make a vehicle serviceable using genuine spare parts.
• You must drop the vehicle at the same location from where you picked it up.
• You can’t leave or abandon the vehicles without the written permission of Moto Riders or its authorized business partners. There is a fine of up to a full security deposit, and legal action will be taken against you.
• You are also not permitted to give the vehicle other than authorized riders during your rent- out period.
• No refund if customers return the vehicle early from their drop time.
SERVICING OF VEHICLE DURING TRIP
There may be servicing due during your rent-out period, for which you will be notified at the time of pickup. We will reimburse the charges for such servicing at the time of drop-off, subject to the production of the original bill/invoice.
CHARGES
• For hourly rentals, minimum billing of 10 hours is applicable.
• In case of vehicle damage due to accidents, you are liable to pay the total amount to make the vehicle serviceable. You have to pay the per-day rental until the vehicle shall be available for rent again.
• In case of theft, the full value of a new vehicle after deducting vehicle insurance claim reimbursement.
• In case of loss of helmet, you are to pay Rs. 1500.
• All the traffic challans/ penalties for violation of traffic rules are the sole responsibility of the rider and must be paid off to traffic authorities.
CANCELLATION POLICY
• 25% will be deducted for bookings cancelled 4 Days before pick-up time. For bookings cancelled between 4 Days – 1 Day, a 50% refund will be applicable. No refund shall be applicable for bookings cancelled 1 Day – 0 hrs or after pick up time.
• No refund for Cash on Pick-Up Bookings.
• Bookings for Leh – Ladakh and Tawang are not refundable.
• 100% refund, if Moto Riders can’t provide the bike due to unforeseen circumstances or the bike develops any qualitative problems.
The user must raise a support ticket to request a refund elaborating on the cause. We honour most cases. However, the refund may take 3 – 5 business days to be processed into your bank or card.